Warranty and Return

Warranty and Return

We pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 30 Day Returns guarantee for each orders. Buy with confidence and enjoy a great shopping experience!

 

Returnable Items

 

Items that can be returned/refunded or exchanged within 30 days of receiving must follow the criteria as below:

1. The item received does not match the item ordered.

2. Faulty items damaged/broken upon arrival. The product is unusable or has other quality issues.

3. Unused item(s) that have not met your expectation within 30 days of receiving.

 

Non-Returnable Items

 

We pride our accessories in the quality and easy-to-use. All products will be carefully checked and securely packed before shipping out. And, once sold, cannot be returned or exchanged in cases other than quality issues or mis-shipment.

1. Items outside the 30 days warranty time-frame.

2. Damaged goods due to client negligence will not be accepted for refund.

 

Notes: All returns must be authorized by our Team via the Support Center. All returned items must have the order number.

 

Returns Process & Time-Frame

 

Please carefully follow our returns process to minimize any delays: 

1. If your item is returnable (see above), please submit a ticket in our Support Center stating your:

Order number

Product name

Reason for return

2.Our customer service team will respond to your request within 24 hours and provide you with our return address.

3.Please return the item according to our instructions and send us return proof in the form of the tracking number and a valid return receipt.

4. Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 3 days. 

 

Kindly allow between 3-6 business days for our after sales team to process your request. After this, please note the refund times below: 

For PayPal refunds, please allow up to 48 hours for the transaction to appear in your account. 

 

Return Shipping Costs & Address 

 

We aim to offer services that will benefit all of our loyal customers. All of our other worldwide customers can return to our warehouse. Please always Contact Us prior to returning the items.

 

1. All shipping fees are at the customers expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable.

2. Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered airmail method that is available.